Privacy Policy

Effective Date: 02/01/25

1. Introduction

Welcome to Eloura Sydney. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from https://eloura-sydney.com/ (the "Website").

By using our Website, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

A. Personal Information

When you visit our Website, we collect certain personal details to process orders and enhance your shopping experience. This may include:

  • Name
  • Billing & shipping address
  • Email address
  • Phone number
  • Payment details (handled securely by Shopify and third-party payment providers)

B. Non-Personal Information

We also collect certain data automatically when you visit our Website, such as:

  • IP address
  • Browser type and device information
  • Cookies and tracking data
  • Pages viewed and interactions with the Website

3. How We Use Your Information

We use your data to:
Process and fulfill orders, including payment processing and shipping
Provide customer support and respond to inquiries
Send updates, promotional emails, and order confirmations
Improve our Website and personalize your shopping experience
Detect and prevent fraud or security breaches
Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties to operate our business, including:

  • Shopify: Our store is hosted on Shopify, which processes your payments and order information securely.
  • Shipping Carriers: To fulfill and deliver your order.
  • Marketing & Analytics Tools: We use Google Analytics, Facebook Pixel, and similar tools to understand user behavior and improve our services.
  • Legal Compliance: If required by law or to protect our rights.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Types of Cookies We Use:

  • Essential Cookies – Required for site functionality (e.g., checkout process).
  • Analytics Cookies – Help us understand website traffic and improve performance.
  • Marketing Cookies – Used for personalized advertising and promotions.

6. Your Rights & Choices

You have the right to:
Access, correct, or delete your personal information
Opt-out of marketing emails (unsubscribe link included)
Request a copy of the data we hold about you
Disable cookies via your browser settings

To exercise your rights, contact us at info@eloura-sydney.com.

7. Data Security

We take strong security measures to protect your personal data. However, no online transaction is 100% secure. Please ensure you use a strong password and do not share your account details.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing any data.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Website name: eloura Sydney
E-Mail: info@eloura-sydney.com
Contact Form: 

Website name: Eloura Sydney
Company name:Style Spire ltd

Company number:15706489
Address: 20 WENLOCK ROAD,LONDON,ENGLAND N1 7GU

E-Mail: info@eloura-sydney.com
Phone: +447380362854

Customer service: Monday to Friday between 9:00 am to 5:00 pm.